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Resilience Ninja

Coaching and ideas to help build agile and resilient practices.

Jan 05 2010

… the millenium bug finally bites

Better late than never – the Y2K bug has arrived! This bug has been disrupting parts of the retail/banking value chain in Australia and other parts of the world. This newspaper report also highlights a failure in redundancy by one financial institution. As a result a customer “was not able to process payments until yesterday […]

Written by Coach K · Categorized: Disruptions · Tagged: ATM, Banking, Disruption, Operational Risk

Jan 04 2010

… 3 words to focus resilience in 2010

In a post on New Years Eve I highlighted the idea of using key words to focus our attention and pull us towards our goals rather than the more traditional form of New Year’s resolutions. While I guess many people may prefer to keep their personal key words to themselves, I thought I would share […]

Written by Coach K · Categorized: Blogging, Management Thinking, Resilience Thinking · Tagged: Resilience

Jan 03 2010

… Qantas needs more robust IT

an outage in the Qantas check-in system, reportedly fixed within an hour, leads to flights delays across the world. Truly robust and redundant IT systems are not easy. Also highlights the interconnected nature and ‘knock on’ effect of such disruptions.

Written by Coach K · Categorized: Disruptions · Tagged: Operational Risk, QANTAS, System Failure

Dec 31 2009

… the end of the decade

Chris Brogan’s Blog is a great source of information on social media. Recently he posted about his novel approach to setting goals and resolutions for the New Year. Instead of setting specific resolutions he sets 3 words as his guiding principles, or the keyword to focus his mind on his goals. Chris describes it this […]

Written by Coach K · Categorized: Blogging, Management Thinking, Resilience Thinking · Tagged: BCM, Goals, Resilience

Dec 30 2009

… bouncing back and breaking

I read an article yesterday by Dan Bailey. It is called “Is resilience the most appropriate direction for Business Continuity Management?” The link is to a password protected part of the DRJ site, but they have a lot of good material so it is worth registering. Dan is unsure about what resilience means. He likens it […]

Written by Coach K · Categorized: BC Practice, Resilience Thinking · Tagged: BCM, Operational Risk, Resilience, Risk Management

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