To increase our resilience we need to be able to cope with a range of events that may impact us. These things tend to exist along a continuum. Too often we overdo the “Disaster” end of the range, with the potential that our programs are seen as the “Department of Unlikely Events“. It also demeans […]
… VirginBlue’s outsourced IT solution
Today one of the major Australian airlines (VirginBlue) had a significant systems outage – resulting in the need to revert to manual check-in procedures and major disruption for passengers and flights nationwide. VirginBlue have outsourced their booking systems to a platform provided (and hosted) by Navitaire – who are associated with Accenture (that Anderson Consulting […]
… Brown is the new Green!
I don’t know about you, but I cannot remember the last time I got to work a “Greenfields” client. What a shame then that so many people still treat all situations as being greenfield. Sometimes you can find that there is no real BCM Program in place, but generally there is some form of “tick in the […]