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Resilience Ninja

Coaching and ideas to help build agile and resilient practices.

You are here: Home / Archives for IT Service Management

Oct 08 2010

… RSS highlights

It is Friday again, and here is some suggestions for weekend reading that you may want to sample. For the second week in a row I am going to highlight a post from the IT Skeptic. This week, “Why IT Projects fail:underspend“. If you substitute in your mind “BC Project” for “IT Project” I suspect […]

Written by Coach K · Categorized: Weekly RSS review · Tagged: BC Practice, Goals, IT Service Management, People

Jul 20 2010

… application of BC skills to BAU

Since returning from WCDM last month I have began a new engagement with my largest client. This role involves the application of Incident Management and Control Room discipline to the delivery of a major new IT/IS change program. The program is in the final stage of a 4 year delivery cycle, and rapid response to […]

Written by Coach K · Categorized: BC Practice · Tagged: BC Practice, Crisis Management, Incident Management, IT Service Management

Nov 26 2009

… Brown is the new Green!

I don’t know about you, but I cannot remember the last time I got to work a “Greenfields” client. What a shame then that so many people still treat all situations as being greenfield. Sometimes you can find that there is no real BCM Program in place, but generally there is some form of “tick in the […]

Written by Coach K · Categorized: BC Practice · Tagged: BC Practice, Disaster Recovery, IT Service Management

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