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Resilience Ninja

Coaching and ideas to help build agile and resilient practices.

You are here: Home / Archives for Operational Risk

Mar 06 2010

… competence and disclosure (Part 1)

This post was inspired by a comment that Chris Miller made on my post about non-routine risk. I had used the term ‘unconscious competence’ to describe a mode of risk management that we all practice – dealing with risks such as crossing the road and the like. Things that we can do competently without having to […]

Written by Coach K · Categorized: BC Practice, Management Thinking · Tagged: Frameworks, Operational Risk, People, Skills, Tools/Technology

Feb 24 2010

… perception and CRAP in risk management

Over at the Riskczar blog, Trevor Levine posted some references to the work of  John Adams.  Professor Adams has been described as Britain’s leading academic expert on risk. He is Emeritus professor of Geography at University College, London. His work was previously unknown to me, but I have found it really interesting and worth sharing. CRAP – […]

Written by Coach K · Categorized: Risk Management · Tagged: Operational Risk, Risk Management

Feb 15 2010

… CERT and operational resiliency

Last week I joined a web conference about the state of the BC profession. One of the issues that caught my attention was this idea of ‘convergence’ and the observation that more organisations are looking to merge BC and Information Security. I found this strange that after all the years of complaining that BC was seen as an IT […]

Written by Coach K · Categorized: Resilience Thinking · Tagged: BCM, CERT, Convergence, Frameworks, Operational Risk, Resilience, Resiliency Management Model

Jan 05 2010

… the millenium bug finally bites

Better late than never – the Y2K bug has arrived! This bug has been disrupting parts of the retail/banking value chain in Australia and other parts of the world. This newspaper report also highlights a failure in redundancy by one financial institution. As a result a customer “was not able to process payments until yesterday […]

Written by Coach K · Categorized: Disruptions · Tagged: ATM, Banking, Disruption, Operational Risk

Jan 03 2010

… Qantas needs more robust IT

an outage in the Qantas check-in system, reportedly fixed within an hour, leads to flights delays across the world. Truly robust and redundant IT systems are not easy. Also highlights the interconnected nature and ‘knock on’ effect of such disruptions.

Written by Coach K · Categorized: Disruptions · Tagged: Operational Risk, QANTAS, System Failure

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