Better late than never – the Y2K bug has arrived!
This bug has been disrupting parts of the retail/banking value chain in Australia and other parts of the world.
This newspaper report also highlights a failure in redundancy by one financial institution. As a result a customer
“was not able to process payments until yesterday morning because BoQ couldn’t provide the carbon vouchers needed for manual transactions”
Risk realised, no viable contingency plan in place. Do you expect to see this in a Bank’s Risk Register?
POS network up and running, IT probably reporting high availability. Do you have any recovery strategy for when your applications fail but your hardware works fine?
Other reports note that Bank Call Centres has long delays, all the while assuring the customer how important they are and what other great products they had available.
Worse still this is an embedded application – an appliance. Do you have a recovery plan for failure of these?
Photo Credit – Sydney Morning Herald
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