This year I decided to add a series of posts about significant outages. These may often be nothing more than a link to a report of the outage, and perhaps a quick comment question on the issue.
Here is another – it is only 6 January and already there have been 3-4 significant events.
This disruption relates to Salesforce.com. Most organisations could live with a short outage on their Customer Relationship Management platform, however Salesforce also leveraged their base offering into something called Force.com. A platform to deliver “Software as a Service” for a range of different application offerings.
Reports show that a large percentage of organisations are looking at cloud computing (either public, private or hybrid clouds), there is also predicted to be a high take-up of “XaaS” offerings.
This being;
- SaaS – software as a service (like Salesforce.com or Google Apps)
- PaaS – Platform as a service, probably Force.com would fit that label
- IaaS – Infrastructure as a Service – think Amazon Elastic Cloud or their storage offering.
My question(s) related to this is fairly simple.
If your organisation is looking at these options do you have adequate contingency arrangements?
Do you know which of your key partners/community are using the same cloud offering? Multiple points in your supply chain impacted by the same outage is a much bigger issue to contend with.
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